Government Services Support
If you are an audiology professional with technical or troubleshooting inquiries, our Support Pages offer answers to common inquiries through FAQs, How-to videos, and User Guides. If these resources don't resolve your issue, please contact our Audiology Support Team at 888-561-7555. Be prepared to share pertinent information including the hearing aid model or product you need assistance with. If your issue is Bluetooth-related please provide your phone model and operating system.
Government Service Team
Jennifer Coblentz-Boling, AuD
Senior Director
Jennifer.Boling@phonak.com
Jayme Slager
Government Contract Manager
Jayme.Slager@phonak.com
Ashley Spisak
Marketing Manager
Ashley.Spisak@phonak.com
Jana Rentz, AuD
Regional Sales Director
Jana.Rentz@phonak.com
Dane Bowers, AuD
Regional Sales Director
Dane.Bowers@phonak.com
Kate Baldocchi, AuD
Account Manager
Kate.Baldocchi@phonak.com
Tiffany Carter, AuD
Account Manager
Tiffany.Carter@phonak.com
Victoria Sarbin, AuD
Account Manager
Victoria.Sarbin@phonak.com
Jamie Sklarski, AuD
Account Manager
Jamie.Sklarski@phonak.com
Alexis Galvan
Inside Account Manager - East
Alexis.Galvan@phonak.com
Eileen Turnbow
Inside Account Manager - MW, NW, SE
Eileen.Turnbow@phonak.com
Jess Zellmer, AuD
Audiology Trainer - East
Jessica.Zellmer@phonak.com
Annie Penhale, MS, CCC-A
Account Manager
Annie.Penhale@phonak.com
Daniel Pendlebury, AuD
Account Manager
Daniel.Pendlebury@phonak.com
Courtney Abel, AuD
Account Manager
Courtney.Abel@phonak.com
Jorge Irizarry, AuD
Inside Audiology Account Manager
Jorge.Irizarry@phonak.com
Mindy Abrams
Account Specialist
Mindy.Abrams@phonak.com
Sarah Dyke, AuD
Audiology Trainer - West
Sarah.Dyke@phonak.com
Contact us
Phone: 888-561-7555
Fax: 630-836-9770
Patient technical support
For most questions, your hearing care provider is ready to help you. This includes questions regarding your Phonak hearing aids and your overall hearing well-being.
For technical support, especially as it relates to apps and accessories, you can find our resources here. If you have more questions, we are here for you.
Phonak Government Services Customer Care
866-230-0110
Hours of Operation
Monday–Friday 8:00 a.m. – 8:00 p.m. ET
Saturday, all U.S. holidays 9:00 a.m. – 6:00 p.m. ET
For more Phonak hearing aid information contact the U.S. Department of Veteran Affairs